Tahoe NORTH Rentals Office, Located Upstairs
SHORT-TERM VACATION RENTALS TERMS & CONDITIONS / RENTAL AGREEMENT
Please carefully review the following so you are best prepared for your trip and understand the contractual obligations of your reservation. After booking you will be emailed the Rental Agreement for review.
You will be required to fill out a Guest & Vehicle Registration and electronically sign this document prior to receiving access to the property.
- Follow the prompts from the menu
- You may need to leave a message but can expect a prompt call back.
If the problem cannot be handled over the phone, a repair ticket will be started that day even if a repair cannot take place immediately. After-hours lock outs caused by lost keys (if applicable) may be subject to a fee.
For other, non-maintenance, non-rental emergencies please contact 9-1-1.
CANCELLATION POLICY, REFUNDS, REBOOKING
You will be provided with the complete cancellation policy prior booking through any 3rd party site. Cancellation Policies vary by how you book (which website you book on) and sometimes by property.
If you are booking direct at TahoeNORTHRentals.com the Cancellation Policy is:
CANCELLATION POLICY FOR DIRECT BOOKINGS
30+ DAYS prior to arrival
- Eligible for a full refund (excludes cost of the Travel Protection Plan if purchased)
14 – 30 DAYS prior to arrival
- 50% refund of all reservation costs (excludes cost of the Travel Protection Plan if purchased)
14 DAYS OR LESS prior to arrival
- Cancellations for stays beginning within fourteen (14) days of arrival are NONREFUNDABLE.
The policy regarding cancellation, as disclosed to you before booking is firm and will not be renegotiated for any reason.
We do not offer refunds for cancelations or trip delays outside of the stated cancellation policy or due to the following events:
- Smoke caused by regional fires
- Unhealthy or dangerous air quality caused by regional fires, air pollution, smog or other activity causing for a high Air Quality Index (AQI) in our area or yours
- Heavy snow, windstorms, fires, floods, tornadoes, hurricanes, looting, etc. in our area or in areas used to travel from your destination or in your area
- COVID-19 or other pandemic related mandates and lock downs
- Fear of travelling (even if due to weather, COVID, family matters, etc.)
- Road closures in your area or ours which may prevent you from arriving at your destination
- Cancelled events (concerts, sporting events, weddings, etc.)
- Closed attractions (State Parks, State or Federal Forests, public beaches, restaurants, theaters, etc.)
- Transportation (airline, bus, train, car, etc.) delays/cancellations
- A change in your personal health, financial outlook or local area conditions that may require you not to travel.
- A change in plans for members in your group that leave your group size diminished or you as the sole traveler
CSA TRAVEL PROTECTION PLAN
Why should I buy this coverage?
You don’t have to buy it but, Tahoe NORTH Rentals does offer this additional coverage which may be useful for your trip. You should ask yourself “Can I really afford to lose my total rental costs should something unexpected happen and I have to cancel?”’ CSA Travel Protection Plan can protect you from certain unexpected risks with protection for Trip Cancellation, Trip Interruption and Travel Delay. Very often, this may be the only way for you to get a refund for a trip cancellation that takes place outside of the cancellation period where you would be eligible for any refund.
For more information on this coverage, please contact CSA Travel Protection Plan at (866) 999-4018.
What is covered?
CSA Travel Protection Plan provides coverage for prepaid, non-refundable costs of your reservation and additional expenses you may incur for having to interrupt your trip and return home earlier than expected. This plan protects you in the event of unexpected circumstances, such as sickness, injury or death of you or a family member, adverse weather or natural disasters, labor disputes, jury duty and more. For more information on this coverage, please contact CSA Travel Protection Plan at (866) 999-4018.
What if my trip is delayed?
CSA’s Travel Protection Plan also has trip delay coverage that may pay you for reasonable additional accommodation and traveling expenses due to a delay of your trip of 12 hours or more. For more information on this coverage, please contact CSA Travel Protection Plan at (866) 999-4018.
What will the plan do for me on my trip?
CSA Travel Protection Plan is there for you should you become sick or injured while traveling. You can even access the 24-hour nurse help line before your trip. CSA provides 24-hour Emergency Assistance to help you with medical referrals, prescription refills, emergency cash transfer and legal referrals. The plan also includes Identity Theft Coverage during your trip and 6 months afterwards. For more information on this coverage, please contact CSA Travel Protection Plan at (866) 999-4018.
To purchase this Optional Coverage to Insure and Protect your valuable trip, please contact our office or review the Rental Agreement.
*Rates and coverage are subject to change. Please contact CSA Travel Protection Plan for the most up-to-date information.
IMPORTANT TRAVEL INSURANCE DISCLOSURES: The plan cost includes the travel insurance premium and assistance services fee. Travel insurance coverages are underwritten by: Generali U.S. Branch, New York, NY; NAIC # 11231, for the operating name used in certain states, and other important information about the Travel Insurance & Assistance Services Plan, please see Important Disclosures.
TOURISM & BUSINESS TAXES
Each of our vacation rental / short-term rental properties are subject to Transient Occupancy taxes and are located in Placer County and El Dorado County (click to see more information on County websites).
Properties in Placer County are also subject to the Tourism Business Improvement Tax (click for more information).
There is no additional sales tax or resort fee assessed on our properties at this time. If your listing says “Resort Fee” it is a substitute for one of the above taxes due to limitations on their website.
COUNTY ORDINANCES
Each County maintains an Ordinance overseeing the short-term rentals in our area. The County dictates: occupancy limits, quiet hours, parking rules and limits and much more. More information is provided in the Rental Agreement and with the links below.
All guests are expected obey the ordinance applicable to the rental property they choose.
OCCUPANCY LIMIT
DO NOT EXCEED THE MAXIMUM OCCUPANTS stated on the listing! Each County restricts the number of occupants allowed at vacation rental properties. Your Rental Agreement and the listing will both have property specific details. Exceeding the number during nighttime hours shall be cause for an immediate eviction from the premises AND a monetary penalty will be assessed by the County.
Please note that each County limits the number of “adults” that can stay at the property. The total number of permitted “adults” may actually be less than the maximum occupancy listed as the total maximum occupancy. Per County ordinance, occupancy is defined as two (2) people per bedroom, plus two (2) additional people. “Adult” is defined by the County: Placer County defines adult as 12 and greater. El Dorado defines adult as 15 and greater.
Owners may also set their own occupancy limits that are more restrictive than the county’s, regardless of guest ages.
*No large gatherings or parties are permitted during the stay.
*No business or private events or functions are permitted.
PAYMENT
Payment timing will depend on which site you use to book your stay. If you book directly and we are the merchant on record, your credit card or bank account is charged 24-48 hours after the booking is accepted except where the arrival same day as the reservation is created. In some cases, payment plans could be arranged by request.
RENTAL AGREEMENT
Each group will be required to electronically sign the Rental Agreement that will be emailed shortly after the booking is created. Keys/check-in instructions will be withheld if this Agreement is not completed and Agent reserves the right to cancel the reservation if it is not signed in a timely manner.
AMENITIES & SUPPLIES
All of our Rental Properties are equipped with the following:
- Basic kitchen utensils and small kitchen appliances (if you require a specific appliance please inquire with Agent as it may vary by property)
- Bedding, blankets, pillows and linens
- Bath towels, hand towels and wash cloths (typically 1 set per guest)
- We will supply enough consumable supplies such as toilet paper, trash bags and paper towels to start your trip but, you may need to stock up on additional supplies if your stay is longer or you have a bigger group.
- Dish soap, dish sponge & dishwasher detergent (if home has a dishwasher)
- Laundry detergent (if the home has a washing machine)
- Hair dryer
- Some basic cleaning supplies (Mop, broom, vacuum, dustpan, cleaning sprays or solution, etc.)
- Personal hygiene products including shampoo, conditioner and body wash by Ginger Lily Botanical Farms (Organic, Vegan and Cruelty Free)
- Hand soap
- Snow shovel(s) and ice melt when needed
- Propane for gas grills (summer only)
ITEMS NOT NECESSARILY PROVIDED
- Some personal hygiene products are not supplied (toothpaste, cotton pads, face wash, hair nets, cotton swaps, mouthwash, lotion, toothbrushes, hair brushes, combs, etc.).
- Perishable condiments such as mustard, mayonnaise, ketchup, etc. (due to general bear activity in the area and potential for contamination).
- Firewood for those homes with wood burning fireplaces (must be purchased locally – please do not bring firewood from out of the area).
- Perishable Kitchen Goods: Coffee, sugar, syrup, teas, oils, spices, condiments, etc. are NOT necessarily supplied but, may be available as former guests or the owner may leave supplies when they depart.
- Certain Kitchen Supplies: Coffee filters, foil, tissue paper, plastic wrap, plastic baggies, Tupperware, etc. are NOT necessarily supplied but, may be available as former guests or the owner may leave supplies when they depart.
- Air Conditioning: Most homes in Tahoe do NOT have Air Conditioning. If the property you’ve rented has Air Conditioning, it will be noted specifically in the list of amenities. Each window should have a screen so you can open them and create a cross breeze. We also provide several fans for your use.
- Air Purifiers: We do not supply these at any of our homes and recommend you consider bringing your own if you have health or other reasons to need one.
- Snow and Beach Equipment: Most of our homes do not offer beach equipment (beach chairs, beach umbrellas, beach towels, coolers, sunscreen, etc.). Most also do not provide snow recreational equipment (sleds, snowshoes, gloves/mittens, etc.). Please inquire if you have a specific request and we will do our best to confirm availability, if any, at your specific property.
- Baby Equipment: We do not supply any pack-n-plays, cribs, highchairs or baby gates due to OSHA inspection requirements and general liability. If one happens to be in your rental use at your own risk. If your party requires baby equipment of any kind, we are happy to connect you with an equipment rental agency.
We do our best to keep up with the continuing maintenance of each of our properties. Even though the house is inspected prior to your arrival we may miss something or, like your own home, things do occasionally break, wear out or stop working due regular use over time. No refunds are given for maintenance issues. If you cannot easily remedy the problem, please contact the office. Repairs will begin as soon as possible but no more than two business days unless you’d prefer the issue be corrected after your departure. The Owner or Agent for Owner is not responsible for power outages. As a remote area with extreme weather, the area can be impacted by power outages or be subject to planned outages to prevent fires. If the power remains off for more than 12 hours and you wish to leave your stay early, you may seek remedy by filing a claim with the third-party Travel Protection Plan if purchased. Otherwise, we cannot guarantee any refund.
Some of our Rental properties may have games that guests are welcome to use. We do our best to maintain any items in the property including any bikes, electronic games, pool tables, puzzles, board games, etc. and these amenities are offered FREE to our guests, but they are not guaranteed. Please report any issues so that we may attend to a repair or replacement as soon as available.
The house will be inspected for any pre-existing damages and the cleaning condition shortly before arrival.
As you will be liable for any extra cleaning or damages at check out, it is your responsibility as a guest to report to your host immediately upon check-in any pre-existing damages or less than acceptable condition of the property. Report any issues or existing damages by phone or preferably by email with photos on the first day of your stay or as soon as possible.
If damages occur during your stay, please report them immediately. At the time of departure, a second inspection will be performed. If damages or missing items are discovered or additional cleaning is needed, you will be contacted and billed accordingly for the repair.
If the property booked becomes unavailable for any unforeseen reason, Tahoe NORTH Rentals reserves the right to substitute a comparable property. If no other suitable property is available guest will be offered a full credit towards a future stay.
Some amenities listed and advertised may only be available seasonally.
- Snow may cover decks, grills and patio furniture and these items shall likely be placed in storage in the fall, spring and winter months.
- Most Gas Fireplaces may be turned off in the summer months and only turned back on later in the fall. These homes all have central heating so you will not need the fireplace.
- Some hot tubs may not be accessible in the winter.
Please be considerate of your electricity, trash creation, water and heat usage. Turn off lights, shut blinds, lock windows and doors at when you are away from the house. Thermostat should be set to 55 degrees during the winter (or as otherwise posted) when home is vacant. Always put trash in dumpster or bear box.
Gathering for a group vacation can produce a lot of refuse/trash. Knowing this, we schedule extra trash pickups with the trash company, however there are times when our staff needs to remove trash. Here is how you can help us manage the trash and keep the bears from getting into trouble:
- At least 1 of the 2 cans in the bear box will be emptied before your stay whenever possible. If not, we will be by the next day, before you’ll need to put trash in the bin.
- Break down & flatten cardboard boxes, and crush clean recyclables.
- All trash must be bagged up and placed inside the bins that are inside of the bear box (or bagged up and placed inside the dumpster if renting a condo).
- Make sure each bag is tied tight. Loose trash left in the bear bin will incur an extra cleaning charge because the trash company will not pick up the bin.
- Don’t over fill bags or overstuff the trash containers above the rim.
- If you run out of room in your bear box, the recycling and cardboard can be stored in your garage (when available) without attracting animals; at least until the extra scheduled pickup happens.
- Any trash that does not fit inside the bear box at check-out should be packed out with your group.
- Alternatively, guests can pack it out and discard excessive trash at the Eastern Regional Landfill public dump; located at 900 Cabin Creek Road, off Hwy 89 (between Truckee and Olympic Valley).
- Please do not leave trash outside as there are wild animals in the area. Be sure to properly close and latch the bear box.
- Secure your trash bags in your property’s BEAR BOX or the community dumpster. A bear box is a locked enclosure, usually metal with brown or green paint that is located near the end of the driveway, which restricts access by wildlife. Please use the attached key (Allen wrench) or pull hidden handle to open and make sure the doors are completely shut and remove key after each use.
- You may add trash anytime but be sure to fill the bear box the night before your rental’s trash pick-up day to ensure it is picked up early the next morning.
- For excessive trash left or major trash cleanup due to negligence, Tahoe NORTH Rentals reserves the right to charge $80 per 40 gallon bag or $100 for loose trash left in the bin that must be bagged up to be hauled away.
As a guest to the area, it is your responsibility as a renter to perform your due diligence to research the neighborhood and area conditions and how to handle incidents that could potentially occur during your trip. Tahoe NORTH Rentals will be a great resource for questions you may have about the Lake Tahoe area. All staff members are longtime residents and would be happy to talk to you about any conditions that may arise during your trip. Although we may not anticipate all situations, here are a few examples of things you may consider:
- Wildlife and Insects (spiders, ants, bees, cayotes, mountain lions, bears, racoons, wasps/bees, chipmunks, rodents, etc.) at the house, in the woods or anywhere else wild animals might be found. Please take safety measures to secure your person, party and property throughout your visit to the areas surrounding the like because you are likely to encounter at least some of these animals. Owner and Agent for Owner are not responsible for any injuries or damages that may be caused by encounters with animals, insects or wildlife inside of the property, outside of the property or while traveling in the area.
- Electric Bear Deterrent systems are present at some properties. See listing details. If present, guests will be given instructions for use along with the check-in instructions.
- Rodents and Mice (Special Notice for Summer of 2025): There have been reports of increased rodent activity, including mice, in the Lake Tahoe area in 2025, leading to potential infestations in homes and businesses. This increase is likely due to the seasonal migration of mice indoors to seek shelter and food as temperatures drop. Although each of our managed properties has recurring pest control service, you may still encounter occasional pests inside the home. Please report this to Agent immediately and our team will promptly respond. We are unable to offer refunds for occurrences that are considered common in our mountain and forest environment.
- Weather related conditions (snow, dry climate, variance of nighttime temps vs. daytime temps, ice, falling snow from roof eves, etc.)
- Smoke and Wildfires are a common occurrence in northern California. Fire season is getting longer each year. Not only can these weather-related events bring harsh smoke to our region, but there is also necessity for you to be educated and prepared to evacuate if a fire threatens our area during your stay.
- Construction on the roads, byways and highways that may affect your access to and from the property.
- General area conditions (life at high altitude, traffic, icy walkways, lack of A/C, congestion, transportation etc.).
- Security cameras may be present at the exterior of the property only. This will be noted in the listing and all guests will be given specific information in the Rental Agreement.
Smoking of any kind is strictly prohibited at all of our rental properties. This includes outside areas (driveway, patios, garages, yards & decks). If you find cigarette butts around the property when you check-in, notify us immediately.
If it is discovered that any guest has smoked at the property, there will be additional charges assessed. The minimum fine is $1,000.00.
Person contracting this Agreement is responsible for ALL guest actions while on property. Homeowner is NOT responsible for any accidents, injuries or illness that may occur while guests are on the Premises including in the available facilities or recreational equipment used on or off property.
Homeowner is not responsible for the loss of personal belongings or valuables belonging to guests. By accepting this reservation, it is agreed that all guests are expressly assuming the risk of any harm arising from their use of the Premises or others whom they invite to use the Premises. Report any hazardous or dangerous conditions to management immediately.
ILLEGAL ACTIVITY
No illegal activity shall take place on or around the Premises. Amongst others, this includes underage drinking, vandalism, downloading illegal content, using banned substances etc. If illegal activity is discovered, you may be immediately asked to vacate the property and no refund shall be given.
ENTRY
As a transient occupancy unit, the Owner and Owner’s Representative and Agents have the right to enter the Premises, upon reasonable notice, to verify Occupant has complied with the terms of this Agreement, jointly and individually with every other occupant or to perform necessary maintenance or required County inspections at the property.
Check-in time is 4:00 PM. You will be checking in directly at your rental property using your unique access code provided. Codes will NOT WORK until 4:00 PM so please plan accordingly and do not arrive early. Your code will stop working at 10:00 AM which is check-out time. If you have a request for early arrival or late check out, please contact our office 24-48 hours ahead.
HOLDING OVER
Occupant agrees that there shall be no holding over or late departure without prior approval. Check out time is 10 AM. This will be strictly enforced. Late check outs must be approved and may require additional rent. Any unauthorized holding over by occupant shall be subject to a charge 150% times the daily prorated rent plus taxes.
House cleaning is a required service on all rentals and is included in the total booking cost of your reservation. Cleaning is a baseline, estimated cost. If extra cleaning is required guests will be responsible for any extra charges. Cleaning service is only offered upon your departure, so please plan accordingly. Cleaning does not include excess trash removal that must be hauled off-site, an unscheduled dump & scrub of the hot tub or cleaning up anything from the decks or yard. Cleaning fee subject to County Transient Occupancy Tax.
- Wash all dishes and cookware (or load up the dishwasher)
- Strip down all used beds
- Pile used towels in each bathroom or laundry area
- Take out all the trash including remaining food from the fridge. Pack it out or put in bear box or community dumpster. Do not leave in garage.
- Turn off all lights inside and outside
- Shut and lock all windows
- Close all blinds/window coverings
- Lock all the entries, doors, patio sliders, etc.
If you are issued keys or garage remotes (either in the lock box or those at the house), any lost or unreturned keys and/or remotes will be replaced at the expense of the guest.
If you happen to forget any personal items at a property when you depart, please notify our office as quickly as possible and we will do our best to retrieve the item(s) for you; however, Agent and Owner cannot be responsible for lost or stolen items.
Upon retrieving the item, we will be happy to return the item to you by regular postal service for a fee of $40 (small/regular size packages) or $60 (large/over-sized packages). You will be asked for payment of these services in advance of return of the item.
